BioTide Support CenterHelp for your wholesale portal

Step-by-step guides for sales organizations, representatives, and wholesale buyers — written for the people who use the platform every day.

Onboarding & Sign-Up

Invite links, registration wizards, and step-by-step guides for buyers, sales reps, and sales organizations.

Grow your network, set global markup and bulk discounts, and support clinics with VIP offers.

Invite clinics to your book, track commissions, and save secure payout details.

Browse the research catalog, understand RUO labeling, and check out with account pricing.

Guide	Best for
Onboarding & Sign-Up	Anyone completing registration from an invite link
Sign up as a Buyer	Clinics and practices opening a wholesale buyer account
Sign up as a Sales Rep	Representatives joining a sales organization
Sign up as a Sales Organization	Territory owners standing up a new sales org
Sales Organization Guide	Territory owners setting markup, bulk discounts, and team growth
Sales Rep Guide	Representatives managing clinics and personal commissions
Payouts & Reporting	Finance and accounting staff approving payouts and exporting reports
Buyer Guide	Wholesale buyers ordering research products at account pricing

New to BioTide? Start with Onboarding & Sign-Up. Need payout approvals or payroll exports? See Payouts & Reporting.