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BioTide Support CenterHelp for your wholesale portal

Step-by-step guides for sales organizations, representatives, and wholesale buyers — written for the people who use the platform every day.

Platform walkthrough (video) ​

New to BioTide or onboarding a teammate? Watch the full platform demo on YouTube — a guided walkthrough of the wholesale portal, including navigation, catalog and checkout, team invites, and sales tooling.


Who these guides are for ​

Sign in at wholesale.biotideusa.com to access the portal. Choose the guide that matches your role:

GuideBest for
Onboarding & Sign-UpAnyone completing registration from an invite link
Sign up as a BuyerClinics and practices opening a wholesale buyer account
Sign up as a Sales RepRepresentatives joining a sales organization
Sign up as a Sales OrganizationTerritory owners standing up a new sales org
Sales Organization GuideTerritory owners setting markup, bulk discounts, and team growth
Sales Rep GuideRepresentatives managing clinics and personal commissions
Payouts & ReportingFinance and accounting staff approving payouts and exporting reports
Buyer GuideWholesale buyers ordering research products at account pricing
White-Label Headless APIEngineering partners injecting catalog/orders for API-only clinics

New to BioTide? Start with Onboarding & Sign-Up. Need payout approvals or payroll exports? See Payouts & Reporting. Connecting a white-label storefront? See White-Label Headless API.