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BioTide Support CenterHelp for your wholesale portal

Step-by-step guides for sales organizations, representatives, and wholesale buyers — written for the people who use the platform every day.

Platform walkthrough (video)

New to BioTide or onboarding a teammate? Watch the full platform demo on YouTube — a guided walkthrough of the wholesale portal, including navigation, catalog and checkout, team invites, and sales tooling.


Who these guides are for

Sign in at wholesale.biotideusa.com to access the portal. Choose the guide that matches your role:

GuideBest for
Onboarding & Sign-UpAnyone completing registration from an invite link
Sign up as a BuyerClinics and practices opening a wholesale buyer account
Sign up as a Sales RepRepresentatives joining a sales organization
Sign up as a Sales OrganizationTerritory owners standing up a new sales org
Sales Organization GuideTerritory owners setting markup, bulk discounts, and team growth
Sales Rep GuideRepresentatives managing clinics and personal commissions
Payouts & ReportingFinance and accounting staff approving payouts and exporting reports
Buyer GuideWholesale buyers ordering research products at account pricing
White-Label Headless APIEngineering partners injecting catalog/orders for API-only clinics

New to BioTide? Start with Onboarding & Sign-Up. Need payout approvals or payroll exports? See Payouts & Reporting. Connecting a white-label storefront? See White-Label Headless API.