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Onboarding & Sign-Up
BioTide wholesale accounts are created through guided registration wizards on wholesale.biotideusa.com. Today, the platform supports three active account types:
| Account type | Who receives the invite | Registration guide |
|---|---|---|
| Buyer (wholesale clinic / practice) | Your sales organization or rep | Sign up as a Buyer |
| Sales Rep | Your sales organization | Sign up as a Sales Rep |
| Sales Organization | BioTide or a parent sales org | Sign up as a Sales Organization |
Other invite types (for example individual providers or patients) are not part of the current self-service onboarding experience. If your link shows “coming soon” or an error, contact the person who invited you.
Platform walkthrough
Before or after you register, watch the full platform demo on YouTube for an end-to-end tour of the wholesale portal.
How you get started
- Someone on your upline team generates an invite link from their portal (Invite Member).
- They send you the link by email, text, or your usual channel.
- You open the link in a desktop or mobile browser (Chrome, Safari, or Edge recommended).
- The site confirms the invite, shows a short welcome message with your role, then opens the correct multi-step form for your account type.
- When you finish, you are signed in automatically and taken to the dashboard for your role.
You do not need to hunt for a separate “Sign up” page on the marketing site—your invite link is your front door.
Registration URLs
Invite links normally look like one of these:
https://wholesale.biotideusa.com/portal/register?invite=…https://wholesale.biotideusa.com/join?invite=…
Older links may use ?ref= instead of ?invite=; both work the same way.
Invite-only registration
Buyer accounts cannot be created without an invite from a sales organization or rep. Sales rep and sales organization accounts are also created through invites from an authorized upline—not through a public “Get Started” button on the homepage.
What you see before the form
After the link loads, you should see:
- A green Welcome to BioTide banner naming your role (for example Buyer, Sales Rep, or Sales Organization).
- The step-by-step wizard below the banner.
If the link is expired, already used, or mistyped, you will see Invite Unavailable with options to return to the BioTide homepage. Generate a new link from your inviter—old links cannot be reused.
During registration
All active wizards share a few behaviors:
- Steps — Use Next and Back to move between sections. Required fields show inline errors if something is missing or invalid.
- Password — At least 8 characters; you must confirm it on the final account step.
- Submit — Complete Registration saves your account. While processing, the button shows Creating your account…
- Success — You land on your role’s dashboard without a separate login step.
Keep your browser tab open until you see the success message. Closing early may leave the account half-created—contact support if that happens.
Where you land after sign-up
| Account type | Dashboard |
|---|---|
| Buyer | Buyer portal — Dashboard at /portal/dashboard |
| Sales Rep | Rep portal — Dashboard at /sales-rep/dashboard |
| Sales Organization | Sales org portal — Dashboard at /sales-org/dashboard |
Use the same email and password later via Sign in on wholesale.biotideusa.com.
Role-specific guides
Choose the guide that matches the invite you received:
- Sign up as a Buyer — 3 steps: practice details, provider of record, password and consents.
- Sign up as a Sales Rep — 2 steps: personal and payout information, password and contractor agreement.
- Sign up as a Sales Organization — 3 steps: organization identity, primary contact, address and account.
For day-to-day portal use after onboarding, continue with the Buyer Guide, Sales Rep Guide, or Sales Organization Guide.
Troubleshooting
| Issue | What to try |
|---|---|
| Invite Unavailable | Ask your inviter for a fresh link. Each link is single-use and tied to one name/role. |
| Email already registered | Use Sign in instead, or contact support if you do not remember the password. |
| Form will not advance | Scroll for red error text under fields; fix required items before Next. |
| Stuck on “Creating your account…” | Wait up to a minute, then refresh once. If the problem continues, contact BioTide support with the email you used. |
| Wrong wizard (wrong role) | Your inviter may have chosen the wrong Invitee type when generating the link—they should send a new invite with the correct role. |
For teams sending invites
Sales organizations and reps: see Inviting sections in the Sales Organization Guide and Sales Rep Guide, including optional Organizational Markup % on invites.