Appearance
Onboarding & Sign-Up
BioTide wholesale accounts are created through guided registration wizards on wholesale.biotideusa.com. Today, the platform supports three active account types:
| Account type | Who receives the invite | Registration guide |
|---|---|---|
| Buyer (wholesale clinic / practice) | Your sales organization or rep | Sign up as a Buyer |
| Sales Rep | Your sales organization | Sign up as a Sales Rep |
| Sales Organization | BioTide or a parent sales org | Sign up as a Sales Organization |
Other invite types (for example individual providers or patients) are not part of the current self-service onboarding experience. If your link shows “coming soon” or an error, contact the person who invited you.
How you get started
- Someone on your upline team generates an invite link from their portal (Invite Member).
- They send you the link by email, text, or your usual channel.
- You open the link in a desktop or mobile browser (Chrome, Safari, or Edge recommended).
- The site confirms the invite, shows a short welcome message with your role, then opens the correct multi-step form for your account type.
- When you finish, you are signed in automatically and taken to the dashboard for your role.
You do not need to hunt for a separate “Sign up” page on the marketing site—your invite link is your front door.
Registration URLs
Invite links normally look like one of these:
https://wholesale.biotideusa.com/portal/register?invite=…https://wholesale.biotideusa.com/join?invite=…
Older links may use ?ref= instead of ?invite=; both work the same way.
Invite-only registration
Buyer accounts cannot be created without an invite from a sales organization or rep. Sales rep and sales organization accounts are also created through invites from an authorized upline—not through a public “Get Started” button on the homepage.
What you see before the form
After the link loads, you should see:
- A green Welcome to BioTide banner naming your role (for example Buyer, Sales Rep, or Sales Organization).
- The step-by-step wizard below the banner.
If the link is expired, already used, or mistyped, you will see Invite Unavailable with options to return to the BioTide homepage. Generate a new link from your inviter—old links cannot be reused.
During registration
All active wizards share a few behaviors:
- Steps — Use Next and Back to move between sections. Required fields show inline errors if something is missing or invalid.
- Password — At least 8 characters; you must confirm it on the final account step.
- Submit — Complete Registration saves your account. While processing, the button shows Creating your account…
- Success — You land on your role’s dashboard without a separate login step.
Keep your browser tab open until you see the success message. Closing early may leave the account half-created—contact support if that happens.
Where you land after sign-up
| Account type | Dashboard |
|---|---|
| Buyer | Buyer portal — Dashboard at /portal/dashboard |
| Sales Rep | Rep portal — Dashboard at /sales-rep/dashboard |
| Sales Organization | Sales org portal — Dashboard at /sales-org/dashboard |
Use the same email and password later via Sign in on wholesale.biotideusa.com.
Role-specific guides
Choose the guide that matches the invite you received:
- Sign up as a Buyer — 3 steps: practice details, provider of record, password and consents.
- Sign up as a Sales Rep — 2 steps: personal and payout information, password and contractor agreement.
- Sign up as a Sales Organization — 3 steps: organization identity, primary contact, address and account.
For day-to-day portal use after onboarding, continue with the Buyer Guide, Sales Rep Guide, or Sales Organization Guide.
Troubleshooting
| Issue | What to try |
|---|---|
| Invite Unavailable | Ask your inviter for a fresh link. Each link is single-use and tied to one name/role. |
| Email already registered | Use Sign in instead, or contact support if you do not remember the password. |
| Form will not advance | Scroll for red error text under fields; fix required items before Next. |
| Stuck on “Creating your account…” | Wait up to a minute, then refresh once. If the problem continues, contact BioTide support with the email you used. |
| Wrong wizard (wrong role) | Your inviter may have chosen the wrong Invitee type when generating the link—they should send a new invite with the correct role. |
For teams sending invites
Sales organizations and reps: see Inviting sections in the Sales Organization Guide and Sales Rep Guide, including optional Organizational Markup % on invites.